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05/11/2010 / craigmartinallen

Video-Banking System


ATM Video Service

Bank customers or credit union members use a unit called a personal teller machine or PTM that directly connects to live tellers to remotely transact virtually any business, including traditional check and check deposits. Once a person requests a teller by pressing an on-screen button, the call is routed to the next available teller whether they are in the same branch, another branch, or in the bank or credit union’s video call center.

When the connection is made, a live video image of the teller and audio hookup is streamed to the PTM, and from that point transactions are completed as they would be at a conventional teller window. The video teller can view a customer’s ID and discern a signature electronically. (Article taken from ‘Desert News‘ Oct 10)

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